Customer Experience is Everything
Customer experience is a broad term encompassing two distinct areas: Network Service, the quality of your product and Customer Service the quality of your interaction with your customers. Both are important, both differentiate you, positively or negatively, from your competitors and both are wholly reliant on appropriate, efficient, integrated Operational Support Systems (OSS) and Business Support Systems (BSS). Make no mistake, OSS/BSS is the foundation your brand values are resting on.
Be a part of our team
Herrick is new but collectively we’ve got many years experience, that’s why we know teamwork is essential to our success. Teamwork encourages personal growth, increases job satisfaction, and reduces stress. Happy people make happy clients make commercial success. That’s why it’s so important for us to find the right people.