Keep your
Customers
Happy
Customer Experience is Everything
Customer experience is a broad term encompassing two distinct areas: Network Service, the quality of your product and Customer Service the quality of your interaction with your customers. Both are important, both differentiate you, positively or negatively, from your competitors and both are wholly reliant on appropriate, efficient, integrated Operational Support Systems (OSS) and Business Support Systems (BSS). Make no mistake, OSS/BSS is the foundation your brand values are resting on.
Your OSS/BSS Specialist
OSS/BSS are the network facing functions of your control systems. Since their original inception by the major carriers OSS/BSS have now become front and centre for all communication service providers, representing your commitment to your customer experience.
By their very nature, OSS/BSS function optimally when they are seamlessly integrated. The desirability of integrated systems poses a dilemma for the Operator, either choose a monolithic system from a single vendor and tolerate the weak functional areas or choose the cherries from the market and risk weak integration. Herrick Networks offers you the ability to select best of breed functionality from our wide range of carefully selected partners with the peace of mind that it’s our responsibility to ensure end to end integration and operational support.
Our expertise and partner relationships reflect our view that OSS/BSS is a comprehensive unified environment ecompassing:
- Customer Relationship and Revenue Management
- Data Analysis and Visualisation
- Documentation and Knowledge Management
- Inventory and Resource Management
- Network Health Management
- Network Planning
- Orchestration and Provisioning
- Service Management
- Workflow and Business Process Management
Customer Relationship and Revenue Management
Data Analysis and Visualisation
Documentation and Knowledge Management
Inventory and Resource Management
Network Health Management
Workflow and Business Process Management
Ochestration and Provisioning
Network Planning
Be a part of our team
Herrick is new but collectively we’ve got many years experience, that’s why we know teamwork is essential to our success. Teamwork encourages personal growth, increases job satisfaction, and reduces stress. Happy people make happy clients make commercial success. That’s why it’s so important for us to find the right people.
